Refund policy

Return & Exchange Policy

Returns
Studio Soraya accepts returns for unused, unworn, and unwashed items within 14 days of delivery. Items must be in their original condition with tags attached.

Exchanges
If you’d like to exchange an item for a different size or style, please contact us at studiosorayaa@gmail.com within 14 days of delivery. We’ll guide you through the exchange process.

Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a trackable shipping service for returns.

Refunds
Refunds are processed after we receive and inspect the returned items. Refunds will be issued to the original payment method within 5–7 business days.

Non-Returnable Items

• Custom or made-to-order items

• Final sale items

Damaged or Defective Items
If an item arrives damaged or defective, please contact us immediately at studiosorayaa@gmail.com. We’ll provide a replacement or full refund.